Our Services

Fault Rectification Services

Unplanned downtime is most frustrating and costly. We at FirstComm strive to response promptly to attend to the faults. In the unfortunate event that you suffer a complete system down that is having a major impact on your business, we can be on site within 2 hours (main island Singapore).

The common problems we can help you to troubleshoot or rectify:

Network Troubleshooting: Trace & repair damaged cable, protect cables from rodents/pests, loose connections from faulty connectors or improperly plugged cables, identify corroded cables/wires, diagnose failed or failing routers/switches, network looping issues, etc.

Telephone System Faults: Poor call quality, no dial tone, 1-way audio, dropped calls, crosstalk or other interference, phone set or system faults or PBX down.

CCTV Issues: Poor or fuzzy video, alarm sound from NVR, NVR not recording, camera/NVR offline, remote access on mobile app not working, camera or NVR down.

Door Access System: locked-out of premise, physical damage to locks, loose brackets, power backup failure during power failure or malfunctioning EXIT button or readers.

At our company, we pride ourselves on providing prompt and reliable technical support services to help businesses maintain their communication and security systems. Contact us today to learn more about our technical support services and how we can help keep your business running smoothly.

Cabling & Cabling-related Services

For over 10 years, we have been cabling or wiring contractor to systems integrators and main contractors in Singapore. Call us for your cabling needs - office networks to residential telephone wirings. We lay normal copper CAT5E/CAT6/CAT6A, multi-core cables to fibre cables. Major contractors prefer our flexible arrangement - work during off hours or over the weekends.

Types of cabling works:

• Telephone cabling (CAT 3, multi-cores cable)
• Data/Network cabling (CAT 6, CAT 6A)
• Fibre Optic cabling
• CCTV Cabling (CAT 6, Co-axial, HDMI, HDMI Extender/Splitter)

Other cabling services:

• cable tray installation
• cable/faceplate labelling
• tidying up cables at server racks
• re-termination and re-lay cable casings

Telephone Cabling

Telephone cabling is an essential component of any communication system. Whether you run a small business or a large corporation, having a reliable telephone system is crucial for your daily operations.

We offer a range of telephone cabling services, including:

New Telephone Cabling Installation: We can install new telephone cabling systems from scratch for new premise, ensuring that your business has the infrastructure it needs to support its communication requirements. In fact, we can offer you a complete cabling, PABX system installation/relocation/programming to coordinating with your preferred service provider to ensure the infrastructure and services are ready when you moved in.

Telephone Cabling Upgrades: We can upgrade your existing telephone cabling system to improve its performance and reliability. This can include replacing outdated cables or equipment, adding new lines, or reconfiguring your system to meet your current needs. Or just to support your staff movement within the premise.

Telephone Cabling Repair: We can quickly diagnose and repair any issues with your telephone cabling system, ensuring that your business doesn't experience any downtime.

Telephone Cabling Maintenance: We can provide ongoing maintenance and support for your telephone cabling system, including regular inspections, cleaning, and repairs.

Network Cabling

Having a reliable network infrastructure is essential for businesses of all sizes. For over 20 years, we have been providing professional network cabling services that help you optimize your communication infrastructure and ensure that your business runs smoothly.

We offer a range of network cabling services, including the installation, repair, and maintenance of:

Copper Cabling: Copper cabling is a popular choice for local area networks (LANs) and can support data speeds of up to 10Gbps. We use high-quality copper cables, such as Category 5e, 6, and 6a (CAT5e/CAT6/CAT6a) to ensure optimal performance and reliability.

Fibre Optic Cabling: Fibre optic cabling is ideal for high-speed data transmission over longer distances. We use single-mode and multi-mode fibre optic cables to provide fast and secure connections between your network devices.

WiFi Access Points: We can install and configure WiFi access points to provide wireless connectivity throughout your business premises. Our technicians ensure that your WiFi network is secure and optimized for maximum performance.

Labelling: We label all cabling and patch panels for easy identification and troubleshooting. Our labelling system includes cable labels, faceplate labels, and patch panel labels.

Terminations at Server Racks: We terminate all cabling at server racks using high-quality connectors, ensuring that your network devices are connected securely and efficiently.

Overhead Cable Tray: We can install overhead cable trays to provide a safe and organized route for your network cabling. This minimizes cable clutter and makes it easier to identify and troubleshoot issues.

Using Conduits: We use conduits to protect and organize cabling, particularly in areas where cables are exposed to environmental hazards or need to be run through walls or ceilings.

Fibre Optic Cabling

Fiber optic cabling is typically needed when high-speed data transmission is required over long distances or in environments where electromagnetic interference is present. Fibre optic cable installation is preferred over structured cabling because it can be run further and at faster speeds than typical Category cable. It provides an added level of future proofing your network.

Types of fibre installation

• Inter-floor cabling
• inter-building cabling
• relocate fibre termination point

Types of Fibre

• Single-mode/Multi-mode (OM2, OM3)
• Indoor / Outdoor (armoured)
• 4 to 12 cores

Accessories include:

• SFP modules
• LC/SC connectors
• Fibre patch cords
• Media converters

Single-mode optic cable: Single-mode optic cables have a small core (about 9 microns in diameter) and are used for long-distance transmissions over tens or hundreds of kilometres.

Multi-mode optic cable: Multimode optic cables have a larger core (between 50 and 62.5 microns in diameter) and are used for shorter distance transmissions up to a few kilometres. The most common types of multi-mode fibres are OM1 (10Gbps, <30m), OM2 (10Gbps, <82m), OM3 (10Gbps, <300m)and OM4 (10Gbps, <550m).

The choice of multi-mode fibre depends on the specific application requirements, such as the required bandwidth, distance, and budget.

LC and SC connectors are two types of fibre optic connectors that are widely used in fibre cabling. Here are the differences and uses of these two connectors:

SC connectors is a fiber-optic cable connector that uses a push-pull latching mechanism similar to that used in common audio/video cables, which makes it very easy to connect and disconnect the cables. SC connectors are commonly used in high-bandwidth applications such as LANs, fibre-to-the-home (FTTH) networks, and CATV networks.

LC connectors are small form factor fiber optic connectors designed for making fast connections in high-density applications. They are a miniaturized version of the earlier SC fiber connector (50% smaller) and feature a square plastic housing with a 1.25 mm ceramic ferrule. LC connectors are commonly used in high-speed data communications applications such as Gigabit Ethernet, and in data centre and enterprise networks.

In general, SC connectors are better suited for applications that require high bandwidth, such as long-distance communication and video transmission, while LC connectors are better suited for high-density applications, such as data centres and enterprise networks, where space is at a premium. However, both connectors are highly reliable and widely used in a variety of fibre optic applications.

Transceivers - SFP stands for Small Form-factor Pluggable, which is a compact and hot-pluggable transceiver used in fibre optic communications. SFP transceivers are used to provide a wide range of connectivity options for network equipment such as switches, routers, and servers.

Media Converters - Fibre to CAT6/RJ45 converters, also known as media converters, are devices that allow for the conversion of fibre optic signals to copper-based Ethernet signals. They are used to extend the reach of network connections beyond the limitations of copper cabling by enabling the use of fibre optic cabling for longer distances. Media converters are used in a variety of applications, such as extending the reach of LAN connections over longer distances, connecting remote network devices over fibre optic cabling, and connecting fibre optic networks to existing copper-based Ethernet networks.

If you're looking for a reliable cabling service, contact us today to learn more about our services and how we can help you optimize your communication infrastructure.

System Relocation Services

We understand your need to lose little productivity time. We move for you after work hours and do all the coordination with Singapore telco operators – SingTel, Starhub, etc – for a smooth switch-over. For your office relocation, we’ll dismantle and transport existing systems to prepping your new premise.

The system relocation work we do include:

• PABX system
• CCTV system
• Door Access system
• Reposition your fibre TP/Modem/Router

We understand that relocating your office can be a daunting task. More so if moving your communication and security systems, which can be stressful. We offer a comprehensive service that ensures a smooth and hassle-free relocation experience for our clients. So that you can get back to business as usual as soon as possible.

Relocating your telephone system can cause a disruption in communication, which can result in lost business opportunities. Moving your CCTV and door access systems can leave your premises vulnerable to theft and other security issues.

Relocating is not just dismantling from old and re-installing at the new premise. Preparing the new site ahead of time is a critical aspect of the office relocation process. Coordinating with service providers and contractors to ensure the necessary infrastructure and services (internet/telco, etc) are ready before relocation will ensure a smooth transition and minimise disruption to business operations. We can provide guidance on matters such as cabling and wiring, network connectivity, and power requirements.

We understand the challenges involved in such a move and are committed to providing our clients with a hassle-free relocation experience. Contact us today to learn more about how we can help you with your relocation needs.

Additionally, we can assist you in the migration of server racks – premise to premise. Or migration from server rack to another besides it – be it a consolidation or expansion exercise.