Grandstream IP Telephony

Designed to provide a centralized in-premise solution for the communication needs of businesses, the UCM series IP PBX appliance combines enterprise-grade voice, video, data, and mobility features in an easy-to-manage solution.

This IP PBX series allows businesses to unify multiple communication technologies, such as voice, video calling, video conferencing, video surveillance, data tools, mobility options and facility access management onto one common network that can be managed and/or accessed remotely.

Work seamlessly with major telco operators - SingTel, Starhub, M1, MyRepublic and many more available via the internet.

We have deployed Grandstream with:

• SingTel ISDN, Bizvoice and fixed land lines
• Starhub, M1 and MyRepublic SIP Trunks
• Hoiio, Happy2Call and DIDLogic SIP service providers

Grandstream offer all these modules that are already built-in with no additional licenses or recurring fees required:

• auto-attendant or interactive voice response system
• fax server (with fax-to-inbox)
• call recording (voice logger for all extensions)
• voicemail (with voicemail-to-inbox)
• call details report
• conference rooms supporting 25 participants
• call center module - with supervisor listen & whisper functions

And many other enterprise-level functions but priced at SME level. We have solutions for capacity of 4 to 2000 extensions.

Grandstream’s range of IP Telephony products include:

• Free licensed Grandstream Wave app (Android/iOS)
• IP PBX - UCM 6300 series
• IP Voice Phones - GRP and GXP series
• IP Video Phones - GXV series
• Gateways & ATA - FXO and FXS
• Facility Access Systems
• Intercom and Paging

Some of our Grandstream Deployments

Customer: Government Agency

• Call Center-cum-Site Office PABX using UCM6308 with SIP trunks service from Starhub and iPhoneNet service from SingTel
• Quick Deployment - fast start using existing telephone lines and mobile broadband (SIM-card) internet connectivity while waiting for SIP trunks and fiber broadband deployment by service providers (approx. 2 months wait)
• Remote Site for Call-center Agents with Site Office staff as backup agents during peak periods. Using Grandstream Call Queue to implement static and dynamic agents.
• Remote Users on mobile app using Grandstream Wave. Implement Work-From-Home during the pandemic.
• Benefits: Quick deployment while waiting for telephone services. WiFi deployment saves on cabling. RemoteConnect enable remote users at remote sites without telephone services.

Customer: Specialist Supermart with multiple branches & a central warehouse

• Central PABX in Office for better control (Grandstream UCM6510 with SingTel ISDN service)
• Easy Deployment - allocate DDI to new outlet. No need for telephone line for all outlets.
• Call Monitoring (with call recordings) at HQ
• Mobile workers on remote extensions app (Grandstream Wave)

Customer: Regional Services Company

• Telephone extensions across whole 4-storey building with mobile or short-term remote workers deployed across Asia (UCM6308 with SingTel Land Lines and remote workers on Grandstream Wave)
• Main door at Ground Floor with Reception at Level 4 (Beward DS06M video door phone for visitor. Staff can see visitor on PC or can talk to visitor using the Grandstream GXP17xx phone. And unlock using either the phone or PC).
• Ground floor warehouse area is Wi-Fi covered with preference not to lay telephone points (Telephone extensions were deployed using WiFi-enabled GXP17xx IP Phone and Grandstream Wave app)

Customer: Mosque
IP PBX needed to be replaced but to retain existing non-Grandstream SIP Phones to preserve prior investment in phone system. Deployed UCM6202 with SIP trunks from MyRepublic. Additional or new extensions using Grandstream GXP16xx phones.

Customer: Regional Support Call Center
IP PBX to work with current non-Grandstream IP PBX in Malaysia (Avaya) and Indonesia (Cisco). Customer calls are diverted via VOIP from Indonesia/Malaysia to Grandstream IP PBX in Singapore during office hours. Further re-directed to outsourcing partner (Singapore) after office hours via Grandstream IP PBX.

Customer: Law Firm
Support VOIP with 100% mobile app or softphone on PC. Deployed using ISDN Gateway (Grandstream GWX4501) and IP-PBX (Grandstream UCM6301). Benefits: Savings from not having desk phones and not having data points since all endpoints are WiFi-enabled. With RemoteConnect, all key personnel are reachable anywhere.

Customer: Local Trading Company
Main Office is at Level 5 with Warehouse at Level 1. Deployed IP-PBX (Grandstream UCM6302A) with SingTel SIP Trunk at Main Office with GRP26xx phones at both Main Office and Warehouse.

Customer: Accounting Services Company
Two separate offices in Singapore with inter-reachable extensions with separate IP-PBXes (for redundancy).

Why Grandstream?

Grandstream is a leading provider of IP voice and video telephony solutions, and they offer a range of IP PBX products for small, medium, and large businesses. Their IP PBX products are designed to support VoIP and traditional telephone networks, and they provide a range of features such as call routing, voicemail, conferencing, and integration with other business applications. Grandstream IP PBX products are also known for their ease of use and cost-effectiveness, making them a popular choice for organizations of all sizes.

Here are some factors that may make Grandstream solutions a good fit for certain companies:

• Cost-effectiveness: Grandstream offers a range of cost-effective IP PBX products that can meet the telephony needs of SME and large enterprises.
• Ease of use: Grandstream's IP PBX products are known for their ease of use and user-friendly interfaces, which can help reduce the learning curve for users and administrators. Its browser-based allows for vendor to provide remote support.
• Flexibility: Grandstream's IP PBX products are designed to support both traditional telephone services (SingTel/Starhub land lines, SingTel ISDN & Bizvoice, Starhub Digital Voice) and VoIP (SIP trunks from SingTel, Starhub, M1, MyRepublic, Hoiio, etc), giving organizations the flexibility to choose the technology that best fits their needs.
• Scalability: Grandstream's IP PBX products are designed to be scalable, allowing organizations to add or remove extensions and users as needed. Starts from 500 users.
• Advanced features: Grandstream's IP PBX products offer a range of advanced features such as call routing, call recorder, auto-attendant (also known as Interactive Voice Response - IVR), voicemail, conferencing, call queue and integration with other business applications, giving organizations the tools they need to manage their telephony needs.
• Reliability: Grandstream's IP PBX products are known for their reliability and can function even during internet outages, providing organizations with a dependable telephony solution.

Grandstream Diverse Range of Endpoints

Grandstream offers a range of telephony solutions, including wired and wireless phones with WiFi, video phones, and phones with Bluetooth connectivity, and softphone applications for PCs and mobile devices. These diverse options provide many benefits for organizations, including:

• Flexibility: With a range of telephony options to choose from, organizations can select the solution that best fits their needs and preferences, allowing for greater flexibility in their communication tools.
• Mobility: Wireless phones with WiFi and Bluetooth connectivity, along with softphone applications for PCs and mobile devices, allow employees to stay connected and productive while on the move.
• Collaboration: Video phones and conferencing solutions enable remote teams to collaborate effectively, with high-quality video and audio capabilities.
• Cost-effectiveness: Grandstream's diverse range of telephony solutions, including softphone applications, can help reduce hardware costs and increase cost-effectiveness for organizations. Softphone GS Wave are licensed-free with unlimited use. Additionally, since the solution is SIP-based, you can also mix and match SIP Phones/Softphones of other brands, thus enabling you to choose the best price performance that meets your needs.
• Integration: Grandstream's solutions are designed to integrate with other business applications, such as CRM systems, helping organizations streamline their communication and business processes.

Overall, Grandstream's diverse range of telephony solutions provides organizations with the flexibility, mobility, collaboration, cost-effectiveness, and integration capabilities they need to meet their communication needs and drive productivity.

RemoteConnect - Work-from-Anywhere

Grandstream RemoteConnect is a cloud-based service that allows businesses to connect remote workers with their IP PBX systems securely and easily, regardless of their location. With Grandstream RemoteConnect, businesses can set up and manage remote connections without the need for complex VPN or network configurations. This helps reduce IT costs and improve the overall user experience. Increased productivity: By enabling remote workers to access their IP PBX system from anywhere, businesses can increase productivity and improve collaboration, as workers can communicate and collaborate in real-time. RemoteConnect uses industry-standard encryption and security protocols to ensure that remote connections are secure and protected from potential threats. Grandstream RemoteConnect is a cost-effective solution that allows businesses to leverage their existing IP PBX infrastructure and extend it to remote workers without additional hardware or software investments.

Grandstream Models & Options

Grandstream IP-PBX: UCM6510, HA100, UCM6301, UCM6302, UCM6304, UCM6308, UCM6300A, UCM6302A, UCM6304A, UCM6308A. (EOL IP-PBX include UCM6100 and UCM6200 series). Grandstream IP Phones: GXP1610, GXP1615, GXP1620, GXP1625, GXP1628, GXP1630, GXP1782, GXP2130, GXP2135, GXP2140, GXP2160, GXP2170, GXP2200-EXT, GBX20, GRP2601, GRP2601P, GRP2602, GRP2602P, GRP2602W, GRP2602G, GRP2603, GRP2603P, GRP2604, GRP2604P, GRP2612, GRP2612P, GRP2612W, GRP2612G, GRP2613, GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2636, GRP2650, GRP2670. Wall-mount kit: GRP_WM_S, GRP_WM_L, GRP_WM_A. Grandstream Phones Accessories: GUV3000, GUV3005, GUV3050. Grandstream Conference Unit: GMD1208, GAC2500, GAC2570, GUV3100, GVC3210, GVC3202, GVC3212, GVC3220. Grandstream Video Phones: GXV3350, GXV3370, GXV3380, GXV3380_WM, GXV3450, GXV3470, GXV3480. Grandstream Gateways: GXW4104, GXW4108, GXW4216, GXW4224, GXW4232, GXW4248, GXW4501, GXW4502, GXW4504. Grandstream Telephone Adaptors: HT813, HT801, HT802, HT812, HT814, HT818. Grandstream Wireless IP Phones: DP720, DP750, DP760, DP722, DP730, DP752, WP810, WP820, WP822, WP825. Grandstream RemoteConnect Services: UCMRC Plus, UCMRC Pro, UCMRC Business, UCMRC Enterprise.

Panasonic Key Telephone Systems

KX-TES824 Advanced Hybrid System

Key Features

• Telephone Lines:8
• Analog Extensions: 24
• Digital Extensions: 16
• Doorphone: 4
• Door Opener: 4

Optional Cards

• 2-Port or 4-port Doorphone Card
• 8-port SLT Expansion Card
• 2-port CO Line + 8-port SLT Extension Card
• 3-port CO Line + 8-port Hybrid Extension Card
• Message Expansion Card (for OGMs)
• 2-ch Voice Message Card
• 3-port Caller ID card

Call Features: Intercom, OGM, Quick Dialling, System Speed Dialling, Personal Speed Dialling, One-Touch Dialling, Redial, Ring Tone Selection, Call Waiting, Internal Call Forwarding, Do Not Disturb, Call Pickup, Call Transfer, Call Hold, Call Park, Paging, Door Open, Doorphone Call, BGM, Caller ID Display (Note some of these features would require optional card/s).

Weight: 3.5kg
Dimension: 368mm x 284mm x 102mm (WxHxD)

The Panasonic KX-TES824 is an advanced hybrid PBX system designed for small to medium-sized businesses. It offers a range of features and benefits that can help companies improve their communication systems and enhance productivity.

One of the key features of the KX-TES824 is its ability to support both digital and analog phones, giving businesses a wide range of options when it comes to choosing their phone systems. This flexibility makes it easy for companies to upgrade their phone systems without having to replace all of their existing hardware.

In addition, the KX-TES824 supports up to 8 incoming lines and 24 extensions, making it suitable for businesses with moderate call volumes. The system can also be expanded with up to three expansion cards, which can add additional functionalities such as more extensions, more lines, and more features.

Overall, the Panasonic KX-TES824 is a versatile and feature-rich PBX system that can help businesses of all sizes improve their communication systems and enhance productivity. Its ability to support a wide range of devices and its built-in features make it a popular choice for businesses looking for a reliable and flexible PBX system.

Options to Panasonic TES824 Main Unit: KX-TE82460 2-Port Doorphone Card, KX-TE82461 4-Port Doorphone Card, KX-TE82474 8-Port SLT Extension Card, KX-TE82480 2-Port Analogue CO Line and 8-Port SLT Extension Card, KX-TE82483 3-Port Analogue CO Line and 8-Port Hybrid Extension Card, KX-TE82491 Message Expansion Card for DISA/UCD OGMs, KX-TE82492 2-Channel Voice Message Card, KX-TE82493 3-Port Caller ID Card, KX-T30865 Doorphone, KX-A227 Back-up Battery Cable.

KX-NS300/KX-NS700 Unified Communications

Key Features

• No. of Extensions: 6 to 288
• Total No. of CO Lines: 48
• Total No. of SIP Trunks: 64
• ISDN: Yes
• Doorphone & Door Opener: 2 to 8
• Built-in Voicemail: 2-ch
• External Paging: 2-port

Call Features: Speed Dial, Hotline, Quick Dial, Redial, One-Touch Dial, Internal Call Forwarding, Do Not Disturb, Call Pickup, Call Transfer, Call Hold, Call Park, Paging, Door Open, Doorphone Call, BGM, Caller ID Display, Built-in Auto-Attendant, Voicemail, Call Centre Solutions, Remote Extensions, Smartphone Extensions, SIP Extensions, SIP Trunks

Weight: 5kg
Dimension: 430 mm (W) x 335 mm (D) x 88 mm (H)

The Panasonic KX-NS300/NS700 Smart IP PBX is a cost effective legacy and IP communication system for small and medium sized companies that can be flexibly configured and expanded according to the your needs. The KX-NS300/NS700 has advanced features and starts from 6 analogue trunks and 18 extensions, up to 192 extensions with an Expansion Unit. KX-NS300 is also a unified communication system which has rich IP features such as mobile linking, integrated voice mail and e-mail, instant messaging (chat), and presence information.

It can also use built-in applications such as a call centre solution, mobile solution, and voice mail system to provide more efficient work and increased customer satisfaction.

NEC Smart Communications Systems

NEC SL2100 System

Key Features

• Telephone Lines: 3 to 36
• Analog Extensions: 96
• Digital Extensions: 72
• Doorphone: 6
• Door Opener: 6

Optional Items

• Expansion Chassis
• External Battery Box
• 8 Digital + 2 SLT Extension Cards
• 8 SLT Extensions Cards
• 3 Analog Trunks Daughter Board
• 1 ISDN PRI Daughter Board
• 15hr VM Storage Expansion
• 120hr VM Storage Expansion

Call Features: Speed Dial, Caller ID, Conference, Call Pickup, DND, Intercom, Call Hold, Call Transfer, Call Waiting, Call Forward (Internal), Call Restriction, Redial, Message Waiting, Music on Hold, One-Touch Calling, Paging, Call Park, Ring Groups, Smartphone SIP, Smartphone Extensions, Voice Response System (VRS), Voicemail

Weight: 2.2kg
Dimension: 435 x 92.9 x 330 mm (WxHxD)

Why choose NEC SL2100?

Value for Money - Powerful communications with a small business price tag that allows you to pay only for what you need. Completely scalable as your business grows.
Easy to use - Intuitive applications and features your whole team can easily use to empower them to be more productive. The easy installation also means there’s no downtime.
Keep connected - Single number reach, DECT mobile handsets, built-in conferencing and voicemail keeps colleagues and customers up-to-date and connected.
Self-service options - To assist in maintaining a positive customer experience and a high level of service, businesses today need to have workforces that allow callers to easily get to the person or department they want to reach without going through an operator – if person is unavailable, they can leave a detailed message. A great customer experience usually generates repeat business.
‘On-Demand’ from any location - A range of mobility options enable employees to stay connected and reachable from any location – on or off premises. With the advent of all the communications technologies in the market, customers expect to be able to reach someone at a business to get immediate answers and information – without having to leave a message. Today’s mobile workers depend on communication tools that accommodate flexible workspaces and allow free roaming wherever they are. The NEC SL2100 ensures your team stays connected, but without the escalating business mobile costs.

NEC SL2100 Handsets

Wide range of Choices – choose from IP or digital, 12 to 24 keys or self-labelling, or IP DECT cordless handsets.
Customizable function keys – can be adapted to the exact individual requirements of your business.
User-friendly interface – little or no staff training required.
Wireless headset adapter – allows easy connection to wireless headsets.
Directories – Personal, system and corporate directories available

NEC SL2100 Models and Parts : IP7WW-308-A Basic Kit, IP7WW-4KSU-C1 SL2100 Chassis, IP7WW-CPU-C1 Main Processor Board, IP7WW-308U-A1 3-port CO & 8-port Hybrid Extension Card, IP7WW-EXIFB-C1 Expansion Interface Daughter Board, IP7WW-SDVMS-C1 SD Card (1GB), IP7WW-SDVML-C1 SD Card (4GB), DP-D-1D Doorphone, IP7WW-EXIFE-C1 BUS Board for Expansion Chassis, IP7WW-008U-C1 8-port Hybrid Extension Card, IP7WW-000U-C1 Base Card, IP7WW-3COIDB-C1, 3 Analogue Trunks Daughter Board, IP7WW-2BRIDB-C1 2 ISDN BRI Daughter Board, IP7WW-1PRIDB-C1 1 ISDN PRI/1E Daughter Board, IP4WW-Battery External Battery Box, IP7WW-12TXH-A1 12-button Digital Speakerphone, IP7WW-24TXH-A1 24-button Speakerphone, IP7WW-60D DSS-A1 Console.

NEC SL1000 System (End of Life)

Key Features

• No. of Extensions: 8 - 128
• No. of CO Lines: 48
• ISDN: Yes
• Doorphone & Door Opener: 2 to 8

Call Features: Automated Attendant, Voice Mail, Built-In Caller ID, Day/Night Mode, Call Forwarding, Doorphone Call, 32 party Conference / Remote Conference, Interface to an on-premise alarm system, 60 buttons DSS Console for Operator use, Integrate with External Paging Equipment Code Restrictions/ Toll Restriction Class, Power Failure Mode Over Trunk, Energy Efficiency Mode

Weight: n/a
Dimension: 378mm (W) x 115mm (D) x 290mm (H)

Other legacy NEC keyphone systems include NEC Topaz and NEC Aspila series. Call us if you are looking for replacement parts.

If you have other legacy brands and require parts, let us know. Some of the legacy brands include Toshiba, Kanda, Bitronics and Nitsuko systems.